Horizon Cloud Connector 2.3.0 – Connection Server Monitoring Service – Failed

Some time it happens that Connection Server Monitoring Service appears to be failed (but it worked before) and we see a lot of restart attempts.

There’s many reason for this to happen (like proxy error etc..) but I personally first try this workaround and it worked all the times :

1 – SSH to Horizon Cloud Connector using ccadmin and then do a su – to login as root
2 – Go to /opt/container-data/data/csms/store/keep
3 – Do a copy of csms-config.json to csms-config.json.bak
4 – Edit csms-config.json

# su -
# cd /opt/container-data/data/csms/store/keep
# cp csms-config.json csms-config.json.bak
# vi csms-config.json

5 – change cmsTenantConfig to : null and set lifeCycle to : “PAIR”

{
  "baseConfig" : {
    "version" : "1",
    "csmsIdentity" : "038eeb6a-159c-4ee5-89d0-xxxxxxxxxxxx",
    "salt" : "df3e8624-2478-4d6f-bd94-xxxxxxxxxxxxx",
    "keyLength" : 128
  },
  "cmsTenantConfig" : null,
  "applianceConfig" : {
    "podType" : "VIEW",
    "podCapacityType" : "GENERAL",
    "podId" : "4cfd1101-1f73-4691-aa39-xxxxxxxxxxxx",
    "podName" : "Cluster-HZN-01",
    "podLocationJson" : "{\"p\":[43.29695,5.38107],\"id\":\"b32f5cf4-7413-4877-92c4-xxxxxxxxxxxxx\",\"n\":\"Marseille, France\"}"
  },
  "lifeCycleConfig" : {
    "lifeCycle" : "PAIR",
    "lastUpdateTimestamp" : 1668683604710
  }
}

6 – restart csms :

# kubectl get pod -n cms-system
NAME                   READY   STATUS    RESTARTS   AGE
csms-79df9554f-jcprn   1/1     Running   0          27m
# kubectl delete pods -n cms-system csms-79df9554f-jcprn

After a few minutes, it should be green again… if not open a ticket 🙂